Privacy Policy

Consultant-Docs ("we", "us", or "our") is operated by Techno-PM Pvt Ltd. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data when you use our services, including communications through support@pm-docs.com.au (the “Service”).

We are committed to protecting your privacy and handling your data with transparency and integrity. This policy explains how we collect, use, store, and share your personal information, as well as the choices and rights you have about your data.

By accessing our website or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. Unless otherwise stated, terms used in this Privacy Policy carry the same meaning as defined in our Terms and Conditions.

We encourage you to read this Privacy Policy carefully, as it provides important details regarding:

  • Your consent to data processing.

  • Information we collect.

  • Use of cookies.

  • Data retention practices.

  • How and with whom your data may be shared.

  • Data transfer and processing locations.

  • Use of Google Analytics and Google Ads.

  • Marketing communications and opting out.

  • Your data protection rights.

  • How to file a complaint.

  • Our approach to children's privacy.

  • How to contact us for privacy-related inquiries.

By continuing to use our website or services, you acknowledge and accept the practices described in this policy. We may update this Privacy Policy periodically, and we encourage you to review it regularly to stay informed of any changes.

YOUR CONSENT

Before we can process your personal data, we will ask you to give your consent for certain processing activities. Please note that if you have earlier expressed your consent you may freely withdraw such consent at any time by emailing email. If you withdraw your consent, and if we do not have another legal ground for processing, then we will cease handling your personal data. Please be advised that in case we need to handle your personal data for the purpose of managing the Website and/or providing our Services, but you argue or do not agree with us handling your personal information, the Website and/or our Services may become not accessible for you.

Before processing your personal data, we will seek your explicit consent for specific activities. If you have previously granted consent, you may withdraw it at any time by contacting us at [insert your contact email]. Upon withdrawal of your consent, and in the absence of any other legal basis for processing, we will discontinue handling your personal data.

Please note that if certain personal data is essential for the operation of our website or the provision of our services, and you object to or do not consent to its processing, access to our website and/or services may become unavailable to you.

Information Collection and Use

We collect various types of information for the purpose of delivering and enhancing our services.

Types of Data Collected

1. Personal Data
While using our services, you may be asked to provide personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:

  • Email address

  • First and last name

  • Address, State, Province, ZIP/Postal code, City

  • Cookies and Usage Data

We may use your Personal Data to send newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving these communications by clicking the unsubscribe link included in our emails or by contacting us directly.

2. Usage Data
We may also collect data that your browser automatically sends when you visit our website or access our service through a mobile device (“Usage Data”). This data may include:

  • Your device’s Internet Protocol (IP) address

  • Browser type and version

  • Pages visited, time and date of the visit, and time spent on each page

  • Unique device identifiers

  • Diagnostic and analytics data

When accessing the service via a mobile device, we may also collect information such as:

  • Device type and unique device ID

  • Mobile IP address

  • Mobile operating system and browser type

  • Other diagnostic data related to usage

3. Location Data
If you permit us, we may collect and store information about your location (“Location Data”) to enable certain features, improve service functionality, and offer location-based customizations.

You can enable or disable location services at any time through your device settings.

 

Why We Collect and Process Your Personal Data

At Consultant-Docs, we are committed to protecting your privacy. We collect and process your personal data strictly for legitimate purposes and in full compliance with applicable data protection laws. Your information is handled with the utmost care and used only for clearly defined purposes, such as:

  • To provide you with the services you request

  • To ensure optimal presentation of our website content across all devices

  • To contact you regarding your orders and purchasing process

  • To fulfill contractual obligations between you and Consultant-Docs

  • To manage your account, including handling payments, refunds, and notifications

  • To maintain the security and integrity of our website

  • To inform you of changes to our services

  • To respond to inquiries, feedback, or complaints from you or other customers

  • To conduct internal research, statistical and behavioral analysis

  • To send marketing communications, where applicable and consented to

  • To operate, analyze, and improve our website, including diagnostics, testing, and surveys

  • To provide personalized recommendations about products or services that may be of interest to you

  • To inform you about promotions, special offers, and similar services, unless you have opted out

Legal Grounds for Processing Your Personal Data

Under applicable data protection regulations (including the General Data Protection Regulation, or GDPR), we are required to rely on specific legal bases to process your personal data. These include:

  • Consent: When required (e.g., for direct marketing), we will request your clear and informed consent before processing your data. You may withdraw your consent at any time.

  • Contractual Necessity: We process your data as necessary to perform a contract with you or to take pre-contractual steps at your request (e.g., order fulfillment).

  • Legitimate Interests: We may process your data based on our legitimate interests, provided these are not overridden by your rights and freedoms. These interests include:

    • Detecting and preventing fraud

    • Ensuring the security of your account and our systems

    • Providing high-quality customer support

  • Legal Obligation: In certain circumstances, we may process your data to comply with legal or regulatory obligations.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), PM-Docs legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

CONSULTANT-DOCS may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • For payment processing purposes
  • To comply with the law

RETENTION OF DATA

CONSULTANT-DOCS will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

CONSULTANT-DOCS will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

HOW WE SHARE YOUR INFORMATION (INCLUDING CATEGORIES OF RECIPIENTS OF PERSONAL DATA)

Your personal data can be shared with other third parties as follows:

  • Any of the third parties accomplish some specific actions on our behalf which include the processing of the personal data provided by you. We give those third parties an availability of the personal data of yours only when it is required so.
  • Your personal data can be rendered to the external organizations and agencies, which allows to avoid and notice any fraud actions (including but not limited to the fraudulent transactions) or illegal actions.
  • Your personal data may be transferred to any third parties in case we have an obligation to reveal and give your personal data for the purpose of observing any juridical responsibility (according to the court order).
  • Your personal data can be rendered to the third parties in case you give us your prior affirmative consent. You can provide us with it in the written form or online by means of "click-through" agreements; by accepting the terms related to the disclosure of some specific Services; in oral form while communicating with the Customer Support Representatives of our Website.
  • We may disclose your personal data to third-party contractors, service providers and partners who complete transactions or provide us with certain services (for example, payment card processing, billing, customer service, auditing, and marketing). We will ensure they have appropriate measures in place to protect your data.

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside (Australia) and choose to provide information to us, please note that we transfer the data, including Personal Data, to (country) and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

CONSULTANT-DOCS will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

DISCLOSURE OF DATA

Business Transaction

If CONSULTANT-DOCS is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, CONSULTANT-DOCS may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

CONSULTANT-DOCS may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of CONSULTANT-DOCS
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability.

SECURITY OF DATA :

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

“DO NOT TRACK” SIGNALS
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. CONSULTANT-DOCS aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where CONSULTANT-DOCS relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

MARKETING AND OPTING-OUT

If you previously gave us your consent, we may contact you through electronic messaging services including emails, text messages and similar services about our Services, promotions and special offers which may be interested to you.

YOU HAVE THE RIGHT AT ANY TIME TO ASK US TO STOP PROCESSING YOUR INFORMATION FOR DIRECT MARKETING PURPOSES.

If you wish to exercise this right, you should contact us by sending an email to email or through the unsubscribe link at the bottom of our marketing emails.

ACCOUNT DELETION

You can always contact us at (your email) to have your CONSULTANT-DOCS account removed, along with all data you have produced while on CONSULTANT-DOCS, including permanent removal of photos, comments, saved boards, your account information and settings.

These removals will take effect almost immediately (within minutes) on our platforms from the time we run the deletion process. We will initiate the deletion process as soon as possible, at most within 1 business week, but typically immediately after receiving your request.

There might be cached data available for a short time (24 hours) after the completion of the deletion.

We do keep snapshots and backups of our data in case of data loss from network or server breakdowns, and those backups might be brought back online in case of emergency, possibly restoring some userdata to the system.

For this scenario we keep a list of IDs of deleted users, and make sure to ‘re-delete’ them in case we need to use old data restored from backup. The deleted ID’s are not referable to any user after the user has been deleted.

After at most 4 weeks, any user data is also permanently gone from all backups.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics/Clicky

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/policies/privacy

BEHAVIORAL REMARKETING

CONSULTANT-DOCS uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google Ad Words

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:
http://www.google.com/intl/en/policies/privacy/

PAYMENTS

We provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

  • Apple Store In-App Payments.

Their Privacy Policy can be viewed at
https://www.apple.com/legal/privacy/en-ww/

  • Google Play In-App Payments.

Their Privacy Policy can be viewed at
https://www.google.com/policies/privacy/

  • PayPal or Braintree.

Their Privacy Policy can be viewed at

https://www.paypal.com/webapps/mpp/ua/privacy-full

(You can include any other means of payment intended to be use on the WEBSITE and can remove from the ones listed above)

CHILDREN’S POLICY:

Our Website and our Services are not aimed for children below 14 years of age. No person who is below 14 years of age has a right to share with us any personal data. We do not deliberately or purposely gather personal data from children below 14 years of age. In case you are below 14 years of age, you shall not use this Website or leave any information on it or through our Services, purchase anything on it, or provide us with any information, which may include your name, address, phone number, your e-mail, nickname or user name. In case we find out that we have gathered any personal data from any child below 14, such information will be deleted. In case you assume there’s any data from or about a child below 14, please get in touch with us at email.

CHANGES TO THIS PRIVACY POLICY

Consultant-Docs may update or revise this Policy from time to time. You agree that you will review this Policy periodically. If we make any changes to this Policy, we will change the “Last Updated” date above.

You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our Sites. If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our service.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, please contact us:

By email: support@techno-pm.com